Refund & Return Policy
EluméaSkin Refund & Returns Policy
Last updated: [8/08/2025]
1. Eligibility for Returns
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Returns accepted within 30 days of delivery.
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Product must be unused, in original packaging, and with proof of purchase.
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Defective items will be replaced or refunded after inspection.
2. Non-Returnable Items
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Used devices for hygiene reasons.
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Items damaged due to misuse or neglect.
3. Process
Email orders@elumeaskin.store with your order number and reason for return. We will provide return instructions. Customers are responsible for return shipping costs unless the item is defective.